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Known exploited · SimpleHelp

CVE-2024-57727: SimpleHelp Path Traversal Vulnerability

What it is

SimpleHelp remote support software contains multiple path traversal vulnerabilities that allow unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files may include server configuration files and hashed user passwords.

Added February 13, 2025Due March 6, 2025CISA KEV catalog 2026.10.01

Product
SimpleHelp
Added to KEV
February 13, 2025
CISA due date
March 6, 2025
Ransomware use
Known

What CISA requires

Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.

Forensic triage

No

What to do now

  1. Find every instance of SimpleHelp you run, including the forgotten ones, and check its version against the vendor advisory.
  2. Apply the vendor's fix or mitigation, before March 6, 2025 if you are bound by CISA's deadline, sooner if it faces the internet.
  3. Assume it was tried against you already: look for signs of exploitation from the date it was added, not from the day you patched.
  4. Until every instance is patched, block the attack at the edge: a WAF in blocking mode stops path traversal attempts.

References

CVE-2024-57727 in the National Vulnerability Database

The Dome

Block it at the edge while you patch

The Dome's WAF runs the OWASP Core Rule Set in blocking mode and stops path traversal attempts before they reach your application.

See the Dome

T Academy

Train the engineers who fix it

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Source: CISA Known Exploited Vulnerabilities Catalog (public domain), catalog version 2026.10.01.